Terms of Use

The service

• Hadi Taşın is a marketplace that puts people who want a home move, or a few household items moved, within Türkiye in touch with movers who do that work. Both addresses must be in Türkiye.
• The service is operated by Depom Ltd. Quotes, messages and notifications are in the app; the haditasin.com website shows the public marketplace and these legal texts.
• You must be 18 or over to open an account.

Our role

We do not move anything and never take charge of your things. When you accept a quote, the transport contract is made directly between you and the mover, and you pay the price directly to the mover as you agree with them. We are not a party to that contract and do not handle the payment.

Movers are independent businesses, not our employees, representatives or agents. Extra services such as packing, dismantling and assembly are also offered by the mover in its own name.

Your account

• Keep your details accurate and up to date. Do not share your password; you are responsible for what is done with your account.
• If you think someone has used your account, reset your password straight away and write to us at support@haditasin.com.

Movers

• Only movers whose company is verified and whose K3 authorisation certificate (household and office goods removals) our team has approved may quote. Keeping the certificate valid is the mover’s responsibility; an expired certificate cannot be used to quote.
• A quote is a firm price for the details given and stands for the time shown. The mover may change or withdraw it until it is accepted.
• A mover does not see another mover’s quote or how many quotes there are.
• A mover may use a customer’s details only for that move; it may not keep them for other purposes, share them or use them for marketing.

Moves, quotes and bookings

• Describe your move accurately: addresses, floors, lifts, large or fragile items and anything that makes the move harder. Missing or wrong details can change the price.
• Your move is shown on the public marketplace without your personal details; you can take it off at any time.
• When you accept a quote, a booking is made on exactly those terms. We keep a transport contract record with both parties’ registered details at the time of acceptance and the mover’s K3 certificate.

The move, damage and cancellation

• Carrying out the move, and any damage to your things during it, is between you and the mover. For valuable items we suggest asking the mover about insurance.
• Either party may cancel a booking in the app, giving a reason; the other party is told at once. A cancellation close to the moving day is recorded as a late cancellation on the record of the party that cancels. Any compensation for a cancellation is governed by the parties’ agreement and the applicable law.
• Raise a problem with the mover first; if it is not solved, report it to us through the booking.

Reviews and content

• Reviews may be written only after a completed booking and must reflect your real experience.
• You are responsible for the content you upload (photos, messages, reviews); we may remove content that is unlawful, misleading or infringes others’ rights.

Acceptable use

• Use the service only for home and household item moves within Türkiye; never for dangerous goods, weapons, drugs or anything else that may not be carried.
• Do not share contact details to get round the platform, post fake moves or quotes, use someone else’s account, or try to harm our systems.

Notifications

Notifications about quotes, messages and bookings come in the app and as notifications on your phone. We use e-mail only for account security (such as password resets and changes to two-step sign-in).

Suspending and closing accounts

We may suspend or close accounts that break these terms, whose documents are no longer valid, or that put users at risk. You can ask for your account to be closed at any time in the app; records the law requires us to keep are still kept.

Liability

As we are not a party to the contract between you and the mover, we are not responsible for the move, for loss of or damage to your things, or for delays. We work to keep the service running, but cannot promise it will always run without interruption or error.

Nothing in these terms limits liability that the law does not allow to be limited.

Consumer rights

Your consumer rights under Turkish law, in particular Consumer Protection Law No. 6502, are not affected by these terms. In consumer disputes you may apply to the consumer arbitration committees within their monetary limits, and to the consumer courts above them.

Changes, governing law and contact

When we change these terms we publish the new version here and announce important changes in the app before they take effect.

These terms are governed by the law of the Republic of Türkiye. For questions, write to support@haditasin.com.